December 7, 2022

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Community Worldwide & Infobip to supply WhatsApp for Enterprise Banking Providers to monetary establishment shoppers throughout Africa

3 min read

…Collaboration with international cloud communication service supplier Infobip allows banks to make use of globally-trusted WhatsApp platform to speak and have interaction with clients 24/7 utilizing the most recent know-how

Main digital fee options supplier Community Worldwide has introduced it would carry WhatsApp for Enterprise banking providers to monetary establishments throughout Africa by way of a landmark collaboration with Infobip. The total-stack cloud communications firm is likely one of the world’s largest suppliers of A2P SMS providers and can assist Community Worldwide in its dedication to monetary inclusion throughout Africa.

Along with serving to monetary establishments attain their clients by way of a well-known and dependable channel, the settlement will assist them ship world-class assist and seamless providers in a private, well timed, and dependable method. For people this implies folks can entry their cash securely and rapidly, in addition to utilising the most recent chatbot know-how to assist empower clients to take management of their funds.

Commenting on the deal, Community Worldwide’s Hany Fekry, Group Managing Director – Processing, stated, “We’re delighted to introduce WhatsApp banking throughout Africa with Infobip. Serving to monetary establishments attain clients by way of a safe and acquainted app is consistent with our objective to extend and enhance digital banking providers throughout the continent to enhance monetary inclusion.”

Hana Bilbeisi, Regional Head of Partnerships Gross sales, Infobip additional added, “We’re delighted to have joined forces with Community Worldwide. Empowering people and communities by way of know-how and communication is one in every of our key values at Infobip. By integrating WhatsApp Enterprise API, Community Worldwide clients can now entry essential info anytime, wherever.”

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Community Worldwide is a number one enabler of digital commerce throughout the Center East and Africa, offering a full suite of technology-enabled fee options to retailers and monetary establishments of every type and sizes. With places of work in Nigeria, South Africa, Kenya, Ghana, and Egypt, Community Worldwide has a presence throughout Africa’s key markets, and the enterprise operates throughout virtually all different African nations.

Community Worldwide has labored carefully with governments and monetary establishments in Africa to advertise monetary inclusion, serving to to drive digitisation by way of modern merchandise and collaborations resembling this one. Earlier this yr Community Worldwide introduced a 33% improve in year-on-year income for Q1 2022, and in 2021, Community Worldwide acquired DPO Group in a landmark deal for the African funds panorama.

Community Worldwide

Community Worldwide contains a bunch of firms and is the main enabler of digital commerce throughout the Center East and Africa (MEA) area, offering a full suite of technology-enabled funds options to retailers and monetary establishments of every type and sizes, together with buying and processing providers and a complete ever-evolving vary of value-added providers.  Community Worldwide Holdings Plc (LSE: NETW) is the holding firm for Community Worldwide and the group firms, together with the DPO Group.

Infobip

Infobip is a world cloud communications platform that allows companies to construct connections throughout all levels of the shopper journey. Accessed by way of a single platform, Infobip’s omnichannel engagement, contact heart, chatbot and identification options assist companies and companions overcome the complexity of shopper communications to develop enterprise and improve loyalty.

With over fifteen years of business expertise, Infobip has expanded to 70+ places of work throughout six continents. It provides natively constructed know-how with the capability to succeed in over seven billion cellular gadgets and ‘issues’ in 190+ nations, linked on to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Latest recognition consists of:

  • Omdia Ranks Infobip as Chief in CPaaS Universe Report (Might 2022)
  • Infobip recognised because the established chief in Juniper’s Competitor Leaderboard for CPaaS, 2021
  • Infobip ranked main service supplier within the cellular messaging area by Juniper Analysis in its new Competitor Leaderboard, 2021
  • Infobip named a Chief in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Evaluation (doc #US46746221, Might 2021)
  • Finest A2P SMS supplier for the fourth yr working by cellular operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report 2021
  • Finest CPaaS Supplier of the 12 months, Finest RCS Supplier of the 12 months, and Mover & Shaker in Telco Innovation on the 2021 Juniper Digital Awards